delivery | meat. for dogs.
Current Disruptions/Known Issues:
There are no current disruptions or known issues effecting delivery.
If anything changes (weather, courier delays, seasonal pressure), we’ll update this section clearly and promptly.
meat. delivered. properly.
Feeding dogs raw is simple.
Getting frozen meat to your door should be too.
Here’s everything you need to know about delivery, despatch days, and what to expect when your box arrives.
delivery at a glance
- Frozen raw dog food
- Next-day delivery available
- Despatch days: Tuesday, Wednesday, Thursday
- Cut-off time: 12:00 midday
- Delivered without signature
- UK mainland only
delivery schedule (the important bit)
We despatch on specific days to make sure your food arrives frozen and safe.
Next-day delivery works like this:
| Order placed before 12:00 | Dispatched | Delivered |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Tuesday | Wednesday |
| Wednesday | Wednesday | Thursday |
| Thursday | Thursday | Friday |
| Friday–Sunday | Tuesday | Wednesday |
Orders placed after midday roll to the next available despatch day.
48-hour postcodes
Some UK postcodes require a 48-hour courier service.
For these areas:
- Despatch days are Tuesday and Wednesday only
- This ensures food stays frozen and safe in transit
- Orders placed outside this window will wait until the next eligible despatch day
Please check if your postcode is among the following before ordering:
- AB31-56
- FK17-21
- IV1-36
- KW0-14
- PA20-40
- PH15-40
- TD1-15
We do not deliver to:
- Northern Ireland
- Republic of Ireland
- Scottish Islands
- HS1-9
- PH41-44
- PA41-78
- KW15-17
- KA27-28
- ZE (all)
- TR21-25
- IV41-50
- IV51
- IV55
- IV56
- Channel Islands
cut-off times
- Orders must be placed before 12:00 midday for next-day delivery
- Orders placed after midday will be dispatched on the next available day
This applies to both one-off and subscription orders.
packaging & box sizes
- Each product comes in a box of 16 packs
- Our shipping boxes fit up to two product boxes
- Orders are packed frozen and insulated for transport
This keeps food frozen, reduces waste, and avoids unnecessary packaging.
delivery without signature
Our couriers deliver without a signature.
This means:
- Parcels may be left in a safe place (porch, doorstep, garden)
- If you don’t have a safe place, please make sure someone is available to receive the delivery
- You are responsible for providing accurate delivery details
Once a parcel is marked as delivered by the courier, responsibility passes to the customer.
courier delays (the honest bit)
We aim for next-day delivery, but occasionally courier delays happen.
In some cases:
- Delivery may extend to 48 hours
- This is outside our control
- Orders are packed frozen to withstand this timeframe
Next-day delivery is not guaranteed.
If you cannot accommodate a potential 48-hour delivery window, please do not place an order.
rejected deliveries
If an order is rejected or refused at the point of delivery, we are not liable.
This includes:
- No safe place available
- Customer unavailable to accept delivery
- Rejection after a courier delay
Due to food safety regulations, frozen food cannot be re-delivered once rejected.
delivery instructions
We cannot manually add delivery instructions to parcels.
If you need to leave instructions:
- Use the courier’s app or tracking link
- Leave a physical note at your address (at the driver’s discretion)
Couriers are not required to follow instructions outside your property boundary.
stock availability & substitutions
While we aim to keep all products in stock, occasional shortages may occur.
If this happens:
- We’ll contact you to discuss substitutions where possible
- For subscription orders, you’ll be notified by email
- Substitutions can be managed via your account
final note
We don’t overpromise on delivery.
We pack properly, dispatch carefully, and tell you the truth.
That’s how frozen food should be handled.